If a package containing Product purchased from Reseller arrives at Customer's ship-to address with external damage, Customer should refuse to accept delivery from the carrier. If Customer does accept delivery of such a package, Customer must:
- note the damage on the carrier's delivery record so that Reseller may file a claim;
- save, as is, the merchandise and the original box and packaging it arrived in; and
- promptly notify Reseller in writing within five (5) calendar days of delivery acceptance to arrange for carrier's inspection and pickup of the damaged merchandise.
If Customer does not comply with the above requirements, Customer will be deemed to have accepted the Product as if it had arrived undamaged, and Reseller's regular return policy, as described herein, and all OEM warranties and restrictions will apply.