Warranty Services

Going above and beyond pays – especially when it comes to your IT warranties.

With SHI’s Warranty Services, extend the life of your technology and keep your organization at peak performance … no matter what comes your way.

Our Warranty Services let you enjoy:

  • Coverage up to 5 years
  • 24x7 technical support
  • A U.S.-based call center
  • Global support capabilities
  • 100% coverage for commercial use, parts, labor and accidental damage
  • $0 deductible
  • And more!
Coverages OEM Warranty SHI Extended Warranty Program
Manufacturer

Mechanical Breakdown

Electrical Breakdown

Power Surge

Accidental Damage

Normal Wear and Tear

Commercial Use

Product Protection and Warranty Plans

Receive protection beyond the standard manufacturer’s limited warranty
  • 100% parts and labor, normal wear and tear, and power surges are covered
  • “No lemon” guarantee
  • If a unit cannot be fixed, we replace it
  • No deductibles, hidden fees or surprise charges
  • Commercial use included
Deliver world class service to any U.S. location
  • Basic triage and remote diagnostic is included
  • 24-hour advanced exchange (available if needed)
  • Depot service (includes parts, labor and shipping)
  • Three-way shipping is included
  • 24x7 technical phone support from a U.S.-based call center

Post-Warranty and Ongoing Maintenance Agreements

Keep your investment protected, even if your warranty is about to expire – or already did. We consolidate multiple vendor agreements into one seamless package, with the ability to add or remove coverage at any time. And if needed, our field engineers can serve as an extension of your organization and deliver maintenance support services.

The Latest and Greatest – Fully Protected

With SHI’s Device as a Service offering, experience the best tech, all the time, with worry-free warranty coverage and fixed monthly payments.

Why SHI?

As-Needed Help

Affordability

Save up to 40-60% on your coverage

As-Needed Help

Expertise

Our Level III engineering teams are hired directly from OEMs and average 15 years of experience

As-Needed Help

Service Locations

Our vast partner network, 50 service locations and 110 global stocking locations have you covered

As-Needed Help

Service Level Agreements (SLAs)

We have it all – 24x7x4, 8x5x4, 8x5xNBD and more

Advanced Exchange Program

Time is money – replace your defective units even faster! Support your current OEM warranties, minimize your workload and reduce downtime by letting us handle warranty and replacement shipment processes for you.

Learn more about the program

To learn more about SHI Warranty Services, contact us today!