SHI Support Services for
Microsoft Cloud Solution Provider (CSP) Program

Who knew simplifying your billing, management and support could be a piece of cake?

Whether you’re already leveraging the cloud or just getting started, SHI Support Services for Microsoft CSP are designed to guide you through managing your Microsoft cloud solution, from account setup to 24x7 support – and everything in between.

Our Support Services include:

Monthly or Annual Billing

24x7 U.S. Service Desk Support

  • 8 business hour response time
  • Self-service portal
  • Incident management

Account Setup and Onboarding

  • Tenant creation and association of primary domain
  • Initial provisioning of online services

Service Provisioning and User Administration

  • Assigning/reassigning users and subscriptions
  • Provisioning new subscriptions
  • Reduction of users to existing subscriptions

Licensing Guidance

Microsoft CSP Support Products:

SHI supports all CSP products with the exception of Dynamics 365.

Feature Optimization Support Service (“OS2”)
Indirect Billing from Reseller Monthly billing to accommodate customer requirements
24x7 Service Desk Support Response Times and Contact Methods Details
Access to Support Self Service Portal or Phone
Availability 24x7
Response Time
(defined as the time it takes Reseller or one of its affiliates to answer Customer’s phone call or open and acknowledge a self-service support ticket)
8 Business Hours
Licensing Guidance Licensing support covering all aspects of an organization’s move to the Microsoft Azure cloud services, including licensing model changes, program guidance, and product use rights.
Cost and Usage Reports Set-up of Customer in Microsoft systems, including tenant/domain association and initial provisioning of Azure.
Customer Set-up and Azure Services Provisioning Set-up of Customer in Microsoft systems, including tenant/domain association and initial provisioning of Azure.
Service Onboarding First online session to help Customer get started, and to introduce Customer to the SHI Support Services team.
Health Checks Recurring report of Azure environment that reveals immediate and operational cost savings, such as deleting unused volumes, un-tagged resources, event notices, and security risk exposures.

Looking for more cloud migration services?

Our Cloud Climb cloud adoption services make your transition easy, simple and productive – from start to finish.

Cloud Climb

Learn more about Cloud Climb

Interested in migration services from your existing email provider?

We can help migrate your email from:

  • On-premises Exchange
  • Hosted Exchange (GoDaddy, etc.)
  • Hosted Non-Exchange (Gmail, etc.)

*Any services shall be provided under a separate agreement with additional charges

Contact us today to jump in and get started with SHI Support Services for Microsoft CSP!

Want to learn more? View a recording of our recent webinar.