Case Study:

Micro-Hospital Operator Saves $600K in Upcoming Microsoft Audit

SHI performs SAM Baseline Assessment and Audit Defense to discover and remediate improper licensing


Customer Profile

A large U.S. micro-hospital operator.


The customer received a Microsoft audit letter, advising them of an upcoming software asset management review.


IT Lifecycle

SHI performed an ITAM Baseline Assessment to identify and remediate any potential licensing gaps.




  • Gained visibility into Microsoft software license entitlements and usage
  • License and technical guidance
  • Reduced compliance risk by $600K ahead of audit

Receiving an audit letter is like having your flight delayed when your layover is on time – it leaves you feeling anxious and possibly gives you heartburn.

There are some things in life we simply can’t control. If you are a business, you probably know that receiving an audit letter is one of them. What we can control, however, is our preparedness – and the IT solutions provider we choose to partner with for help.


A large U.S. micro-hospital operator – with over 25 facilities and 1,600 employees – had gone through several expansions to accommodate for rapid growth when they received an audit letter from Microsoft. With their Microsoft agreement’s renewal date fast approaching, and with over 1,200 software assets at stake, the customer reached out to SHI for help.


To help identify and remediate any potential licensing gaps, SHI performed an ITAM Baseline Assessment, which encompassed a complete review of the customer’s use of all Microsoft software.

Utilizing JDisc, a zero-footprint network discovery and inventory collection tool, SHI scanned the network to identify all Microsoft software, analyzing and setting up procedures to collect Microsoft software installation, deployment and usage information from all devices company-wide.

The assessment found the customer lacked over 2,700 Windows Server User CALs and over 70 Windows Enterprise licenses – a gap amounting to approximately $900K.

The Result:

In just over four months, by providing the customer with all the necessary and appropriate license and technical guidance to remediate this disparity, SHI optimized the initial exposure – bringing it down to a residual $300K.

SHI continues to provide ongoing Audit Defense consultancy services to the customer, supporting them with the management of all Microsoft licensed software products.