Case Study:

Nonprofit Organization Improves Service Availability and Performance Issues with SHI’s Cloud Managed Services

SHI rightsized resources, automated systems and streamlined operations with one-stop cloud and services management platform

Highlights:

Customer Profile

A national nonprofit organization.

Challenge

Customer needed help managing and optimizing a critical content management system, while improving system availability and performance.

Solution

ITAM and Licensing

SHI onboarded the customer’s Azure footprint and two main workloads into the Azure Public Cloud, utilizing our Cloud Managed Services.

Partners

Azure

Benefits/Results

  • Addressed service availability and performance issues
  • Rightsized underlying resources
  • Provided guidance on best practices and streamlined day-to-day operations

A national nonprofit organization needed help managing and optimizing the cloud consumption for their 7,000 employees.

Challenge:

The customer’s existing service provider was not meeting their service objectives, resulting in a critical content management system failing to meet service guidelines. These applications needed to be online and available with an expected uptime for applications availability of 99.9%, but the customer didn’t have the technical team in-house to properly manage and maintain these systems. This created a new challenge in keeping the business operating and meeting government regulations.

With limited internal resources, the customer turned to SHI for help.

Solution:

SHI’s cloud team validated the existing solution against best practices, and evaluated system performance against their stated goals and objectives. After completing a comprehensive Cloud Assessment, SHI onboarded the customer’s Azure footprint of Infrastructure as a Service (IaaS) VMs and two main workloads into the Azure Public Cloud.

Utilizing our Cloud Managed Services, SHI ensured effective daily operations by managing the customer’s cloud environment with 24/7 support, as well as securely monitored, patched and performed daily backups of all systems with visibility in SHI One – a one-stop cloud and services management platform.

To meet the customer’s evolving and ever-changing cloud needs, SHI rightsized the company’s resources to meet the necessary service-level objectives and adopted automation to address common system management tasks. In addition, our managed database add-on provided full database management and supported their SQL Server database servers.

Benefits:

The managed service solution offered numerous short and long-term benefits, including:

  • Addressed service availability and performance issues
  • Freed up the customer’s bandwidth by streamlining their day-to-day operation
  • Provided guidance on best practices
  • Rightsized underlying resources
  • Improved visibility into customer’s cloud spend, usage and governance support

Since the completion of the project, SHI has engaged in helping the customer with additional cloud and on-premises data center initiatives, thus becoming an integral part of their team.