Cisco Partner Support Service

Quick Details
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- Extended service agreement
- advance parts replacement
- 1 year
- on-site
- 24x7
- response time: 2 h
- for P/N: SASR1R2-IPBK9-26SR
Additional Details | |
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MSRP: | £611.00 |
Mfr Part #: | CON-PSO2-ASR2IPBK |
SHI Part #: | 34178149 |
Category: | Technical support or help desk services |
UNSPSC: | 81111811 |
Manufacturer: | Cisco Systems |
Product Type: | Other |
General Information | |
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Category | Technical support or help desk services |
Description | Cisco Partner Support Service - Extended service agreement - advance parts replacement - 1 year - on-site - 24x7 - response time: 2 h - for P/N: SASR1R2-IPBK9-26SR |
Manufacturer | Cisco Systems |
MSRP | £611.00 |
UNSPSC | 81111811 |
Main Specifications | |
Header / Brand | Cisco |
Packaged Quantity | 1 |
Service & Support / Type | Extended service agreement |
Compatibility Information | |
Designed For | P/N: SASR1R2-IPBK9-26SR |
Details | |
Service & Support | Extended service agreement - advance parts replacement - 1 year - on-site - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 hours - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year |
General | |
Full Contract Period | 1 year |
Location | On-site |
Response Time | 2 hours |
Service Availability | 24 hours a day / 7 days a week |
Service Included | Advance parts replacement |