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HPE Datacenter Care Add-On Critical Service with Defective Media Retention


MSRP£8,491.00
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HPE Datacenter Care Add-On Critical Service with Defective Media Retention - extended service agreement - 4 years...

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Quick Details
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 24x7
HPE Datacenter Care Add-On Critical Service with Defective Media Retention
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 24x7
  • repair time: 6 hours
  • for P/N: Q9A00A, Q9F11A, Q9H00A, Q9H01A, Q9H94A, Q9H97A, Q9H98A, Q9H99A, Q9J05A, Q9J06A
  Additional Details
MSRP: £8,491.00
Mfr Part #: HU4D3A4#WAG
SHI Part #: 42741427
Category: Computer hardware maintenance or support
UNSPSC: 81112300
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryComputer hardware maintenance or support
DescriptionHPE Datacenter Care Add-On Critical Service with Defective Media Retention - Extended service agreement - parts and labor - 4 years - on-site - 24x7 - repair time: 6 hours - for P/N: Q9A00A, Q9F11A, Q9H00A, Q9H01A, Q9H94A, Q9H97A, Q9H98A, Q9H99A, Q9J05A, Q9J06A
ManufacturerHewlett Packard Enterprise
MSRP£8,491.00
UNSPSC81112300
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: 867958-B21, 867958R-B21, 867959-B21, 867959R-B21, 867960-B21, 867960R-B21, 867961-291, 867961-AA1, 867961-B21, 867961R-B21, 867962-291, 867962-AA1, 867962-B21, 867962R-B21, 867963-291, 867963-AA1, 867963-B21, 867963R-B21, 867964-291, 867964-AA1, 867964-B21, 867964R-B21, 874456-S01, 874457-S01, 874458-S01, 874459-S01, 874460-S01, 874461-S01, 874462-S01, 875838-425, 875839-425, 875840-425, 875841-S05, 875842-S05, 875843-005, 875843R-005, 875844-005, 875844R-005, 875845-295, 875845-375, 875846-295, 875846-375, 875847-295, 875847-375, 875848-295, 875848-375, 875965-B21, 875966-B21, 875967-B21, 876100-425, 876342-295, 876862-B21, 876862R-B21, 879991-291, 879991-AA1, 879991-B21, 879991R-B21, P01880-291, P01880-AA1, P01880-B21, P01880R-B21, P01938-S01, P01939-S01, P01940-S01, P01941-S01, P01942-S01, P01943-S01, P01944-S01, P02148-001, P05520-291, P05520-B21, P05520R-B21, P06453-291, P06453-B21, P06454-291, P06454-B21, P06455-291, P06455-B21, P08310-B21, P08311-B21, P08312-B21, P08313-B21, Q8T65A, Q8T66A, Q8T66AR, Q8T67A, Q8T68A, Q8T69A, Q8T70A, Q8T71A, Q8U49A, Q8U50A, Q8U51A, Q8Z98A, Q8Z99A, Q9A00A, Q9A01A, Q9E96A, Q9E97A, Q9F00A, Q9F01A, Q9F11A, Q9H00A, Q9H01A, Q9H94A, Q9H97A, Q9H98A, Q9H99A, Q9J05A, Q9J06A, Q9V04A, Q9V04B, Q9V05A, Q9V05B, Q9V06A, Q9V06B
Details
Service & SupportExtended service agreement - parts and labor - 4 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 4 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 4 years ¦ Technical support - outage management - 4 years ¦ Defective media retention - 4 years
General
Full Contract Period4 years
LocationOn-site
Repair Time6 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor