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HPE Pointnext Tech Care Essential Service


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HPE Pointnext Tech Care Essential Service - extended service agreement - 3 years - on-site

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Quick Details
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
HPE Pointnext Tech Care Essential Service
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: BW961AR, JC071AR, JC136AR, JC167BR, JC617AR, JG588AR, JG613AR, JG683AR, JG889AR
  Additional Details
Mfr Part #: HU4A6A3#699
SHI Part #: 42904540
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionHPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - response time: 4 h - for P/N: BW961AR, JC071AR, JC136AR, JC167BR, JC617AR, JG588AR, JG613AR, JG683AR, JG889AR
ManufacturerHewlett Packard Enterprise
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: 660664R-L21, 660668R-L21, 661118R-L21, 661120R-L21, 661134R-L21, 662081R-L21, 662224R-L21, 662321R-L21, 662325R-L21, 662326R-L21, 662331R-L21, 662336R-L21, 662927R-L21, 662929R-L21, 662930R-L21, 663418R-L21, 665870R-L21, 665879R-L21, 667375R-L21, 667376R-L21, 667423R-L21, 667805R-L21, 668955R-B21, 674838R-B21, 679098R-L21, 679102R-L21, 679108R-B21, 679110R-B21, 679110R-L21, 679112R-B21, 681254R-B21, 681260R-B21, 681826R-B21, 681829R-B21, 681846R-B21, 681849R-B21, 682777R-L21, 682781R-L21, 682783R-L21, 682785R-L21, 682804R-L21, 682816R-L21, 682818R-L21, 682820R-L21, 684218R-B21, 684373R-B21, 684376R-B21, 684379R-B21, 684379R-L21, 686166R-B21, 686166R-L21, 686169R-B21, 686169R-L21, 686824R-L21, 686826R-L21, 686832R-L21, 686834R-L21, 686847R-L21, 686865R-B21, 686865R-L21, 686869R-L21, 686879R-L21, 692276R-B21, 704853R-B21, 764284R-B21, 764285R-B21, 764286R-B21, A2E83AR, AD054AR, AD112AR, AD390AR, AD393AR, AD394AR, AD395AR, AD397AR, AF031AR, AF075AR, AH226AR, AH231AR, AH240AR, AH413AR, AK863BR, AM233AR, AM237AR, AM305AR, AM331AR, AM363AR, AM394AR, AP819AR, AT108AR, AT109AR, AT118AR, AT120AR, AT127AR, AT133AR, AT134AR, AV404AR, AV405AUR, AV406AR, AV406AUR, AV407AR, AV436AR, BW898AR, BW901AR, BW934AR, BW937AR, BW961AR, D9N46AR, E2D53AR, E2M34AR, H5M75AR, H6G34A, H6G34AU, H6G35A, H6G35AU, J9739AR, J9867AR, JC064AR, JC065AR, JC066AR, JC067BR, JC068AR, JC069AR, JC071AR, JC072AR, JC073AR, JC074AR, JC075AR, JC110BR, JC117AR, JC121AR, JC123AR, JC129AR, JC134AR, JC135BR, JC136AR, JC164AR, JC167BR, JC476AR, JC567AR, JC575AR, JC609AR, JC617AR, JC631AR, JC657AR, JC659AR, JC712AR, JC763AR, JC780AR, JC781AR, JD120BR, JD224AR, JD235AR, JD485AR, JD541AR, JD545BR, JD553AR, JD571AR, JD574BR, JD620AR, JD647AR, JD652AR, JF260BR, JF426AR, JF429AR, JG186AR, JG205AR, JG357AR, JG358AR, JG365AR, JG366AR, JG532AR, JG544AR, JG545AR, JG556AR, JG588AR, JG612AR, JG613AR, JG683AR, JG745AR, JG786AR, JG788AR, JG888AR, JG889AR, Q1522CR, QZ728AR
Details
Service & SupportExtended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years
General
Full Contract Period3 years
LocationOn-site
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor