Communications and Collaboration

As our workplace and work habits evolve, SHI's experts can help you build and deliver a Communications and Collaboration strategy that stimulates conversation and maximizes productivity across your workforce.

With 5,000 employees spread across more than five time zones, we know just how vital communication and collaboration is to an organization's success. That experience, combined with the broadest portfolio of technical expertise and partner relationships, puts us in a unique position to help you connect your workforce like never before.

And it's not just your own users. SHI's collaboration expertise extends to your customers and partners too, with omnichannel contact center solutions ideally suited to today's customer experience expectations and demands.

A Leader in Communications and Collaboration

Microsoft Azure Partner Logo

Certified Microsoft Partner and
Microsoft Azure Expert MSP

As a long-standing strategic partner of Microsoft, SHI is Gold certified in Collaboration & Content, Communications, Messaging, Windows & Devices, and Application Development, just to name a few. SHI is also one of a handful of companies in the world that is both Azure Expert MSP certified and AWS MSP certified, allowing us to build out a set of unique end-user computing solutions running in Azure.

Cisco Partner Logo

Certified Cisco Gold Partner

SHI is a Cisco Gold partner, the highest level of certification-specific recognition. With over 2 decades of Cisco practice experience and as Cisco's North American fastest growing IT solutions provider, SHI has the broadest range of expertise backed by specialists trained to support customers with their digital transformation in collaboration.

Our experts can deliver:

Analyze

Team Collaboration

Identify

Meetings

uncover

Voice

Omnichannel Contact Centers for Connected Customers

When your employees are spread throughout the country or globe and customers expect a response to inquiries in hours or minutes, no matter whether they're using email, phone, SMS, social media, web forms, or whatever new platform was invented in the last 24 hours, to deliver the best customer experience you need an Omnichannel Contact Center.

We can help you build solutions that connect you with customers like never before, giving agents access to consolidated information, the ability to track current and past cases, and options to communicate over multiple channels to drive up customer satisfaction.

Find Out More About Omnichannel Customer Experience
Omnichannel Contact Center

An organization is only as strong as its workforce.

End-user and Technical Training at SHI.

Your communication and collaboration tools are only as good as the people who adapt to and adopt a new way of working. Learn about our End-User and Technical Training at SHI.

Explore SHI Training Solutions

Get connected. Stay connected. Wherever work takes you.

SHI's mobility solution for work outside of the office.

Introducing SHI Mobile, the unlimited roaming data plan to enable work anywhere, anytime with LTE connectivity. With just one SIM card, you can gain unlimited access to high-speed connectivity in 120 countries around the world.

SHI Mobile

SHI Mobile

The unlimited roaming LTE data plan for business.

Learn more

Contact us today to get started with SHI's Communications and Collaboration Solutions!